Terms and conditions

APPOINTMENTS

By booking an appointment with Rodrigues Relaxation, you are agreeing to these Terms & Conditions. You can book an appointment with Rodrigues Relaxation via our website, by telephone, text or email.

At your first appointment, you will be asked to fill out a client consultation form. This will form the basis of your initial consultation.

All prices on this website and from any other sources are subject to change.

 

LATE ARRIVALS AND CANCELLATIONS

If you arrive late to your appointment, the treatment session will finish at the original agreed time for the same price.

To cancel an appointment, a minimum of 24 hours notice must be given. If you don’t attend an appointment or give less than 24 hours notice of cancellation, you will be charged for the appointment.

If you are going to be up to 15 minutes late to your appointment, please call on 07423 175355.

Cancellation or no show charges can be paid by cash or bank transfer. Following a cancellation, payment must be received within 24 hours and before any further bookings can be taken.

 

CONFIDENTIALITY

Consultations and client treatment details are confidential and will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

Unless required to do so by law, we will not share, sell or distribute any of the information you provide to us via this website without your consent.

Hard copies of client consultation forms are held in a secure place, adequately safeguarded and not accessible to third parties in compliance with the Data Protection Act 1998. We will retain your information for a reasonable period or as long as the law requires.

You are entitled to see the information held about you and you may ask us to make any changes to ensure that it is up to date.

 

HEALTH & SAFETY

Sally Rodrigues is qualified, and holds professional and public indemnity insurance, for the services that she provides.

Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed treatment plan to be performed, and will be requested to co-sign the New Client Consultation Form. They are obliged to stay in the room for the duration of the appointment.

Rodrigues Relaxation reserves the right to refuse treatment if a client is physically or verbally abusive, or demonstrates inappropriate or aggressive behaviour. Such behaviour may result in a partial or total ban from Rodrigues Relaxation, and may also result in criminal proceedings.

 

DISCLAIMER

Rodrigues Relaxation provides massage therapy in a variety of forms, and is intended to be a complement to professional medical care or counselling.

The client has a duty to provide accurate medical and personal information and to keep Rodrigues Relaxation up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.

Rodrigues Relaxation reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. The client has the right to refuse or terminate treatment at any time, regardless of prior consent given.

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